Disappointed! I've always appreciated how local Austin businesses seem to value customer satisfaction over making a buck. As a business owner myself its just not worth it to gouge or be unreasonable. Apparently the owner of this company disagrees with me. What I thought was an alternator problem turned out to just need a simple jump start. The mechanic was a nice enough guy but took roughly 20 seconds to fix my problem with jumper cables. I called the office to request that the additional $45 be waived since that is usually reserved for doing a thorough diagnosis and estimate of the problem. My paying the $57 mobile fee for their time seemed like a solid compromise. Its only fair that they get compensated for making the drive and helping me out. Thats the business side of me biting my lip and doing the right thing. I found the extra $45 fee unnecessary. And here is why: After I spoke with the office they called the mechanic who informed them what happened. I watched him explain it was a simple dead battery. They called me back and said that the owner was not going to help me out because the mechanic diagnosed the alternator so I would have to pay $102. So those 5 seconds he took to "diagnose the alternator" while the car was running fine costed me a lot. It was obviously a dead battery and required no work on their part other than the trip. So while I cannot comment on the quality of their work beyond this situation I can say their owner was unwilling to help a guy out and that goes a long way with me and most people. I was perfectly willing to pay them for their time but they were not as reasonable and decided to charge me $102 to jump start my car. And to call what they did a "diagnosis" worth $45 borders on shady. I will be taking my future business elsewhere and suggesting everyone I know do the same. There are several mobile mechanics in Austin with great reviews a simple Google search away.
Hi Bruce, We are under new management now and would like for you to give us another shot. We are very customer centric and try and put the customer first. If you ever would like a more business like explanation of how the fees work. Please feel free to give us a call at 512-477-9414. Thanks for explaining your issues and I am sure they have been addressed with the new management. .
- Austin Mobile Mechanics