5

I think Randy and his whole team are professional, honest and provide great service. Finding a car repair guy you trust is not easy - these guys are great.

5

It is WORTH every penny. They come out and don't jerk you around. They arrived AND repaired my vehicle within 45 minutes of my call. When you consider the cost of a tow truck, you actually come out ahead, and since they come to where you are, it barely puts a hitch in your day. Tommy was wonderful! I can't say enough great things, honestly.

5

Awesome experience. My radiator went out right before Christmas (great timing). I called them to get an estimate and they gave me a much better price than any of the other places that I had called. I was planning on coming in one day, but didn't have time and they followed up with me. I scheduled another day. Though I was told it would be done the same day, the place they ordered a part from shipped the wrong one and I had to wait until the following day. They did give me a courtesy call to let me know what was happening. I picked up my car the next day and everything was great. Radiator still seems to be working well!

2

Disappointed! I've always appreciated how local Austin businesses seem to value customer satisfaction over making a buck. As a business owner myself its just not worth it to gouge or be unreasonable. Apparently the owner of this company disagrees with me. What I thought was an alternator problem turned out to just need a simple jump start. The mechanic was a nice enough guy but took roughly 20 seconds to fix my problem with jumper cables. I called the office to request that the additional $45 be waived since that is usually reserved for doing a thorough diagnosis and estimate of the problem. My paying the $57 mobile fee for their time seemed like a solid compromise. Its only fair that they get compensated for making the drive and helping me out. Thats the business side of me biting my lip and doing the right thing. I found the extra $45 fee unnecessary. And here is why: After I spoke with the office they called the mechanic who informed them what happened. I watched him explain it was a simple dead battery. They called me back and said that the owner was not going to help me out because the mechanic diagnosed the alternator so I would have to pay $102. So those 5 seconds he took to "diagnose the alternator" while the car was running fine costed me a lot. It was obviously a dead battery and required no work on their part other than the trip. So while I cannot comment on the quality of their work beyond this situation I can say their owner was unwilling to help a guy out and that goes a long way with me and most people. I was perfectly willing to pay them for their time but they were not as reasonable and decided to charge me $102 to jump start my car. And to call what they did a "diagnosis" worth $45 borders on shady. I will be taking my future business elsewhere and suggesting everyone I know do the same. There are several mobile mechanics in Austin with great reviews a simple Google search away.

Hi Bruce, We are under new management now and would like for you to give us another shot. We are very customer centric and try and put the customer first. If you ever would like a more business like explanation of how the fees work. Please feel free to give us a call at 512-477-9414. Thanks for explaining your issues and I am sure they have been addressed with the new management. .

- Austin Mobile Mechanics
5

Wonderful mechanic shop

4

The truck broke down on my way out to a job installation. They got out and fixed it within 2 hours from when I called. Expensive service but better than wasting a whole day with tow trucks and downtime.

5

I found this place through a friend. I've used them twice and couldn't be happier. Both times the work was done on time and at the estimate.

5

I called for a battery replacement, he came around in about 30-40 minutes and solved my problem in just about 10 minutes. Charged a reasonable price for service.

1

This was the worst mechanic ever. Left me just as stranded as when we called him with no concern for my vehicle at all and he wants over $500 dollars for nothing. he did not fix one thing on this vehicle and he seems totally ok with that resolution which is unacceptable by any standards. dont' call him unless you want to be ripped off by a want to be mechanic. SERIOUSLY

1

In one word ... expensive !! I found out that the same work could have been done at a dealer for much less. They did the work for about 50% more than what the leading dealer in town quoted. Why couldn't I take it to the dealer? I called AMM and they said that based on my explanation it was minor problem and it would cost a couple of hundred. So I got my car towed there. After looking at it he said it was much larger problem and quoted over $1200. However, if I took it elsewhere, I'd have to pay them over $150, since I had incurred charges. Looking over at the bill, I found that they had overcharged me for the parts by 50% as well. C'mon do we have to pay them over $100 an hour in this economy? You're better off with any dealer in town.

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